Refund policy

Return and Refund Policy of Vita Di Palma

At Vita Di Palma, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under specific conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for return shipping costs. Vita Di Palma does not reimburse return costs and is not liable for any expenses incurred during the return process.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns are no longer accepted. Please respect this timeframe to be eligible for a return.

Exchange of Sale Items

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you choose the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please email info@vitadipalma.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement to Include a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the correct processing of your request.

Conclusion

Vita Di Palma is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@vitadipalma.com.